A successful email marketing campaign revolves around sending relevant content to the right person. Bronto applies the same principle to client service. We value your business and take the time to get to know you, your company, and how email marketing fits into in your overall marketing strategy and goals. This understanding allows us to provide guidance designed to fit your priorities and goals. Our attention to our clients' needs and demonstrated success in improving our clients' business is why 95% of our customers decide to renew with Bronto.
Consultative Advice
Bronto's award-winning Client Service Team are here to understand your business and help you develop and implement a strategic plan that aligns with your goals. We make it our job to understand the latest email marketing trends, technology and strategies that could impact your campaigns. Our collective experience tells us what works, and what doesn't and how to help make a successful email-marketing program even better.
Our experts will:
- Help you transition your email marketing campaigns to Bronto
- Provide personalized product orientation
- Help identify and prioritize goals
- Advise on email marketing best practices
- Analyze your campaign metrics
- Monitor your progress
- Recommend strategic and tactical campaign improvements
Our proactive, expert email advisors are one of the many reasons we were awarded the 2009 Best Customer Service Department by The Stevie Awards.
Responsive Support
Whether you have a question about the Bronto application or are having difficulty with a specific campaign, our support team has the answer. We know that being accessible is critical to your success, so our team is here to handle support requests when you need them. There’s even a separate line for after hour and weekend emergencies for those die-hard marketers in distress. Our commitment to our clients has resulted in our support being rated 4.5 out of 5 in customer satisfaction surveys.
Deliverability Assessment
Deliverability can have a significant impact on your email-marketing bottom line. Our client service team assists you in assessing your risk and suggests strategies to improve deliverability performance. Your assessment includes your deliverability rates, recommendations for addressing your deliverability issues, and updates on the latest email marketing regulations, technologies and best practices.
Education and Training
No one knows better than Bronto that your time is valuable. That’s why we’ve created educational opportunities and resources that can fit your schedule. In just 20 minutes each week, you can get training on the Bronto application via group webcasts or learn advanced uses and best practices from our blogs; Brontoversity and Bronto Blog
Continuing Education
No one knows better than Bronto that your time is valuable. That’s why we’ve created educational opportunities that can fit your schedule. We offer educational webcasts as well as customer success stories that focus on educating clients on both application usage and email marketing best practices. We also provide forums that allow customers to share and learn from each other, an essential part of email marketing education. In just 20 minutes each week, you can build your email marketing knowledge, which is why 88% of our clients report that they increased their knowledge of email marketing with Bronto.
Maximize Your Marketing
Bronto Software offers a powerful email marketing solution coupled with a complete service offering, designed for maximum marketing success. Just ask our clients; over 93% say they would recommend us to a friend or colleague. Give us a call and learn how Bronto can help you achieve your goals.
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“I read a lot of white papers on email marketing. Seven Email Marketing Refreshes was one of the best I have read in awhile – short, to the point, informative and actionable.”
Martin Yumba
Newark Inc.
